How should you address a passenger experiencing a panic attack during an emergency?

• A. Ignore them.
• B. Provide oxygen immediately to all passengers.
• C. Remove them from the cabin.
• D. Remain calm, speak reassuringly, guide them to safety, and provide oxygen if needed; seek medical help if symptoms persist.

Answer: (D)

Staying calm and addressing the passenger with reassurance helps them regain control and keeps the situation safe for everyone. The best approach is to remain composed, speak in a steady, reassuring voice, and guide the passenger toward safety. Use brief, clear instructions and let them know you’re there to help.

Showing you’re calm reduces their fear and lowers their body's stress response, which can slow rapid breathing and dizziness. Speak slowly and simply, acknowledge their feelings, and avoid arguing or dismissing what they’re experiencing. If possible, guide them to stay seated in a calmer area and out of direct exposure to bright lights or loud noise.

Breathing support can be very helpful. Encourage a slow, controlled breathing pattern—inhale gradually, then exhale with a longer, steady rhythm. You can count with them to create a calming pace and reduce hyperventilation.

Offer oxygen if you observe signs that they may benefit from it, such as continued rapid or shallow breathing, dizziness, or feeling faint. Oxygen is a resource, so use it for those who need it rather than handing it out to everyone. If symptoms persist, worsen, or there are warning signs like chest pain, fainting, or confusion, seek medical help as soon as possible.

This approach directly addresses both the emotional distress and any related physical effects, while maintaining safety and using resources appropriately.