How should crew assist a passenger with a mobility issue during an evacuation?

• A. Leave them to find their own way.
• B. Place them in a wheelchair and evacuate last.
• C. Identify needs, assign a helper, and guide them to the nearest safe exit.
• D. Delay evacuation until the passenger is carried.

Answer: (C)

The essential idea is to provide organized, proactive support so a passenger with mobility needs can evacuate safely and efficiently. Start by identifying what the passenger requires—whether they need a cane, a wheelchair, or help with stairs or getting to the exit. Then assign a single trained helper to accompany them, ensuring clear responsibility so the passenger isn’t left wandering or waiting for assistance. Finally, guide them to the nearest safe exit, following clear instructions and using the known, unobstructed route. This approach keeps the evacuation moving, minimizes travel distance and confusion, and reduces the risk of injury for both the passenger and others.

Leaving the passenger to find their own way or delaying evacuation until they’re carried would slow the process and create avoidable danger. Evacuating last isn’t practical or safe, as every second counts during an emergency.